General Manager - Kingston

Aidan Fletcher
Co-Founder
aidan@featherbankselection.com
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  • General Manager

  • Specialist Rehabilitation & Complex Care Centre Kingston

Location: Kingston Upon Thames Salary: Competitive & dependent on experience Contract: Full-time, permanent

A respected, values-led healthcare provider is seeking an exceptional General Manager to lead a purpose-built neurological rehabilitation and complex care centre in Kingston Upon Thames. This flagship service supports adults with complex neurodisability, tracheostomy needs, and long-term rehabilitation pathways - offering specialist therapy facilities including a physiotherapy gym, hydrotherapy pool, treatment rooms, and an OT assessment kitchen.

This is a high-impact leadership role for someone who can deliver stability, inspire multidisciplinary teams, and drive outstanding clinical, operational, and regulatory performance.

About the Role

As General Manager, you will take full responsibility for the safe, effective, and high-quality running of a specialist rehabilitation centre. You’ll be a visible, hands-on leader who sets the tone for excellence - ensuring robust governance, strong clinical oversight, and a warm, supportive culture for residents undergoing rehabilitation or long-term complex care.

You will:

  • Provide 24-hour management oversight across a specialist neurorehabilitation and complex needs service.

  • Lead, mentor, and develop a multidisciplinary team including nurses, therapists, and support staff.

  • Oversee recruitment, training, supervision, and ongoing staff development.

  • Drive quality improvement, audits, governance, and continuous improvement initiatives.

  • Ensure full compliance with CQC Fundamental Standards and internal clinical governance frameworks.

  • Build strong relationships with residents, families, MDTs, and external agencies.

  • Manage budgets, staffing levels, health & safety, and operational efficiency.

  • Support occupancy and service utilisation through strong local engagement and professional networking.

What We’re Looking For

We’re seeking a leader who is:

  • Experienced in managing a care home, rehabilitation centre, or complex care service, with a strong track record in compliance and quality.

  • Clinically confident, able to oversee complex needs such as neurodisability, tracheostomy care, and long-term rehabilitation pathways.

  • Commercially aware, balancing high-quality care with operational and financial performance.

  • People-focused, able to inspire teams and build a culture of kindness, accountability, and excellence.

  • Calm under pressure, able to stabilise and elevate a service through strong governance and clear leadership.

  • A confident communicator, comfortable engaging with families, professionals, and regulators.

What’s on Offer

  • A supportive senior leadership team and collaborative multidisciplinary environment.

  • Competitive salary, generous holiday allowance, and ongoing professional development.

  • The opportunity to lead a specialist centre with exceptional facilities including a hydrotherapy pool, physio gym, therapy kitchen, and dedicated treatment rooms.

  • A chance to make a meaningful impact on a service su